The Repair Process Step-by-Step:

Vehical Assessment
Frame/Unibody Adjustment
Quality Parts
Refinishing Process
Final Touches

Johnson’s Auto Body has been providing the finest in collision repair since 1986. With Johnson Auto Body there is no priority above that of your satisfaction. During the repair process, the concerns of the customer are number one.

The Customer: Concern Number One

Upon arrival, your damaged vehicle will be thoroughly inspected and a primary estimate will be finalized and extended to your insurance company. Any “negotiation” of that primary estimate will take place directly between Johnson’s Auto Body and the insuring party.

After acceptance of our estimate by the insurance company, the damaged portion of your vehicle will be disassembled and that area, along with the rest of the vehicle, will be re- evaluated for hidden damage. If a supplemental estimate is required for hidden damage, Johnson’s Auto Body will facilitate approval of this supplemental amount of repair work with you and the insurance company.

The Insuring Party: Concern Number Two

Almost 20 years of experience “Insures” your policy holder of receiving the best collision repair in the south.

More importantly, a full justification, line item estimate will provide the assistance necessary in setting even the most complex claims. Communications are enhanced by positioning Johnson’s Auto Body as the liaison among all parties concerned.

By placing Johnson’s Auto Body at the top of this communication triangle, the customers are guaranteed of receiving expedient, quality repairs within a competitive budget acceptable to all parties.

The Referring Party: Concern Number Three

Whether you are the “originator of sale” of the vehicle, a previously satisfied client, or an insurance agent, Johnson’s Auto Body professional, courteous staff will reinforce your decision to recommend us in the first place. Taking your recommendations and ensuring that it result in a very satisfied customer is our primary objective. Johnson’s Auto Body takes pride in knowing that you have placed your trust in us.
When all three concerned parties are involved in one ultimate objective— that of customer satisfaction, Johnson’s Auto Body proves time and time again, it is “The Finest In Collision Repair”.

 

Quick Fact:
Did you know that you have the right to select the repair shop of your choice?
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