Johnson’s Auto Body has been servicing the automotive repair industry since
1986, providing quality collision repairs.
The challenge today for collision repair has become three dimensional. The
“customer” became more than just a vehicle owner, the “customer also became the
insurance company and the referring party-the person who sold the vehicle.
Let us take the time to identify the customers involved as a result of an
accident.
1. You the Vehicle Owner
2. The Insurance Company
3. The Referring Party
The concerns of each of the customers are simple. The vehicle owner wants the
automobile returned in pre-accident condition, avoiding as much inconvenience as
possible during the time of repair. The insurance company wants the repairs
completed cost effectively, on time, with no chance of recurring costs. Lastly,
referring party wants the vehicle owner and the insurance company satisfied when
the entire process is completed.
Johnson’s Auto Body has successfully completed this transformation of satisfying
many customers needs within the same transaction.